• Unit 4: Problem Solving & Conflict Resolution

    picture of students talking

    Conflicting ideas and viewpoint is inevitable when working with others. And sometimes those differences can escalate to conflict. How your team handles conflict will determine whether it works to your advantage or contributes to its demise.

    You may hear the word ‘conflict’ and think of it in negative terms due to your personal experience, however conflict is not necessarily a bad thing. Healthy and constructive conflict is a component of a high-functioning team, and the learning and growth occurs when the team chooses to be direct, clarify the issue and attempt to reach a resolution through negotiation and compromise.

Unit 3: Inclusive CommunicationUnit 5: Reflection & Feedback