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Encountering Conflict

The Six Thinking Hats Approach

The "Six Thinking Hats" approach is a technique developed by Edward de Bono, widely used to investigate different perspectives of an issue. 

Each of the hats represents a different way of thinking. It helps a team to find solutions by understanding several points of view. With practice, an individual can also consider other ways of finding solutions. It helps organize thinking and improves creativity. In a group, active listening and inclusivity are promoted. We can also think of it as being similar to reframing a question.

Each hat represents a different way of thinking

Blue hat

Organization and planning—conductor’s thinking

The focus is on controlling thinking and managing the process. You have an agenda, get summaries of information and make a decision.

Green hat

Creative thinking

You want to explore different ways of finding a solution. Considers new concepts and alternatives.

Red hat

Coming from the heart

Expressing feelings and instincts without having to be logical.

Yellow hat

The optimist

Positive thinking, seeing values and benefits in the ideas. 

Black hat

Risk assessment—judge’s thinking

A powerful hat that is cautious and avoids risks. Explains concerns carefully. Used most frequently so don’t allow it to dominate.

White hat

Factual thinking

Gathering information. What knowledge is available and what is missing?

Try on each of the hats to decide what to do in this scenario:

It is the warmest time of the year, and three educators have planned to take the children on a field trip to the petting farm at the park. The children previously travelled on the city bus as a group, and all went well. Parents have given consent. A child who recently joined the program has frequent meltdowns when frustrated or fearful of a new situation. The mother wants the child to be included in all activities. One of the educators worries that the child will lose control and upset the others, or something worse could happen. The educator has come to the manager for advice.

Step One

Consider the scenario from the viewpoints of each hat and write out possible solutions in your journal. 

Step Two

After considering the scenario from the perspective of each hat, take a moment to reflect on a conflict you have experienced, whether in a professional setting, within a team, or in your personal life. 

Think about how different perspectives, emotions, and priorities may have influenced the situation:

  • Were specific "hats" more dominant in the conflict? 
  • Did any perspectives exaggerate the issue or create barriers to resolution?  

Use this opportunity to explore how shifting perspectives or encouraging others to "try on a different hat" might have led to a more constructive outcome. 

Record any additional thoughts in your journal, considering how the Six Thinking Hats approach could be valuable in managing future conflicts.

Reference

de Bono, E. (1985). Six thinking hats. Little, Brown and Company.

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