Introduction

Scenario 2

At a professional conference, you attend a networking event and are paired with Tom for a 45-minute conversation. Shortly after introductions, Tom asks about your workplace but quickly interrupts to talk about his own. He asks for your views on leadership, but again cuts you off to share his perspective. When he asks why you came to the conference, you're barely able to respond before he takes a phone call. He ends the call quickly, but uses the remaining time to speak at length about his own experiences, leaving little room for two-way dialogue.

  • What is the narrative running through your mind?
  • Have you made any assumptions about Tom?
  • How would you describe Tom’s listening skills and ability to create trust?
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