Week 1: Overview

Providing Feedback

Feedback is essential to learning. It lets people know whether they are mastering the outcomes and indicates whether or not remedial or additional action is required. Feedback can also encourage learners to stretch and reach new heights. Feedback is like water or air for online learners; they need it to survive.

Feedback can be inspiring to learners. It can assist struggling learners who need more encouragement and positive reinforcement. It can also help learners better appreciate the specific strategies they need to use to improve their skill level or performance. Nevertheless, if not done with sensitivity, respect, and empathy, feedback can also be devastating. Poorly planned, or awkwardly phrased feedback can confuse and demoralize a learner.

To be effective, feedback should be positive, concrete, and specific. Feedback should also be instructive. Like asking good questions, providing feedback also enables participants to reflect on their learning and determine possible follow-up actions and strategies.

Alicia Wilkes (1:04)