Personal Awareness

Emotional Intelligence Framework

Emotional Intelligence is often referred to as a 'touchy-feely' soft skill, however business leaders alike agree that, "EI bolsters the hard skills, helping us think more creatively about how best to leverage our technical chops." (Harvard University, Emotional Intelligence is No Soft Skill)

What is Emotional Intelligence?

Daniel Goleman’s model (1998) focuses on EI as a wide array of competencies and skills that drive leadership performance, and consists of five areas:

  • Self-awareness: know one’s emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.
  • Self-regulation: manage or redirect one’s disruptive emotions and impulses and adapt to changing circumstances.
  • Social skill: manage other’s emotions to move people in the desired direction.
  • Empathy: recognize, understand, and consider other people’s feelings especially when making decisions
  • Motivation: motivate oneself to achieve for the sake of achievement.

Why does Emotional Intelligence Matter?

Daniel Goleman is a psychologist and science journalist. He studies the brain and behavioural sciences and developed the argument that non-cognitive skills can matter as much as Intelligence Quotient (I.Q). Emotional Intelligence (EQ) or social intelligence requires one to have self-awareness of their goals, intentions, responses and behaviour. It also requires one to understand others and their feelings. Goleman states that emotional competencies are not innate talents, but learned capabilities that are developed.

How is this important to your team at RRU?

You are embarking on a journey where you will be interacting and working with diverse learners, which means you need to have a clear understanding of your behaviors and motivations so that you can fully develop an understand of others. As discussed through this unit, building a high performing team starts with knowing yourself and showing up in your team authentically. When you are better able to accept and understand you.

Daniel Goleman Competency Framework

Image Retrieved from EQ How