Working with Others

Strategies for Building Trust

“A team without trust isn't really a team: it's just a group of individuals, working together, often making disappointing progress. They may not share information, they might battle over rights and responsibilities, and they may not cooperate with one another. It doesn't matter how capable or talented your people are, they may never reach their full potential if trust isn't present... However, when trust is in place, each individual in the team becomes stronger, because he or she is part of an effective, cohesive group. When people trust one another, the group can achieve truly meaningful goals.” Mind Tools

Trust builds psychological safety, when safety is present team members feel they can open up, take risks and be vulnerable. Without trust there is less collaboration, creativity and productivity. Trust is needed for knowledge sharing, which is essential for successful learning and assignment completion.

Strategies for Building Trust:

  • Lead by example: show that you trust others
  • Open communication: create team agreements and team building exercises
  • Know each other personally: inquire and be curious, but not invasive
  • No blame: people make honest mistakes and disappointments happen, think of mistakes constructively
  • Discourage cliques: cliques can make people feel isolated, open discussions about how the team feels about cliques

Read building trust virtually

Watch Brene Brown’s renowned Ted Talks about trust, connection and vulnerability.