Readings and Resources: Professionalism & Communication

Calero, H. (2011). The power of nonverbal communication: How you act is more important than what you say. Issuu. 

Catalyst. (2021). Generations—Demographic trends in population and workforce: Quick take. Catalyst. 

Heneghan, L. (2015). Radical listening: Less talk, more leadership. JMW Consultants Inc. 

London Image Institute. (2020). Do you know how much of communication is nonverbal? London Image Institute. 

Meyer, E. (2015). Getting to si, ja, oui, hai, and da: How to negotiate across cultures. Harvard Business Review. 

Strain, K. (2020). How Much of Communication is Really Nonverbal? PGi Blog. 

TED-Ed. (n.d.). How miscommunication happens (and how to avoid it)—Katherine Hampsten.

Uzialko, A. (2018). 15 International Business Customs. Business News Daily.

Yaffe, P. (2011). The 7% rule: Fact, fiction, or misunderstanding. 

Zenger, J., & Folkman, J. (2016). What great listeners actually do. Harvard Business Review.