Readings and Resources: Professionalism & Communication

🚩Note: For active students, one or more of the following resources may be available freely through the RRU Library with your institutional login.

Calero, H. (2011). The power of nonverbal communication: How you act is more important than what you say. Issuu. 

Heneghan, L. (2015). Radical listening: Less talk, more leadership. JMW Consultants Inc. 

London Image Institute. (2020). Do you know how much of communication is nonverbal? London Image Institute. 

Meyer, E. (2015). Getting to si, ja, oui, hai, and da: How to negotiate across cultures. Harvard Business Review. 

Purdue Global. (2021). Generational Differences in the Workplace [Infographic]. Purdue Global.

TED-Ed. (n.d.). How miscommunication happens (and how to avoid it)—Katherine Hampsten.

Uzialko, A. (2018). 17 International Business Customs. Business News Daily.

Yaffe, P. (2011). The 7% rule: Fact, fiction, or misunderstanding. 

Zenger, J., & Folkman, J. (2016). What great listeners actually do. Harvard Business Review.