📣 Unit Introduction: Demonstrating Skills

When pursuing a new role or advancing your career, qualifications like education and experience are essential—but often not enough to stand out. So, what sets top candidates apart?

The answer lies in professionalism, communication, and Emotional Intelligence (EQ)—key transferable skills that employers highly value. EQ plays a major role in long-term career success. As psychologist Dr. Daniel Goleman explains, once technical ability levels out among peers, it’s EQ—self-awareness, motivation, empathy, and social skills—that distinguishes high performers.

“Once you’re in the workplace... IQ fades as a discriminator... That’s where emotional intelligence emerges.”
— Dr. Daniel Goleman

What to Expect in This Unit

This unit encourages reflection and builds self-awareness, starting with professionalism and communication—the foundation of all career interactions. It includes two key modules:

• Emotional Intelligence (EQ): Focuses on adaptability and positivity
  
• Workplace Conflict Resolution: Helps you manage difficult conversations constructively

Next, continue on to Foundation: Professionalism and Communication