In this module, we explore Emotional Intelligence (EQ) with a focus on adaptability and positive outlook.

Answering the following questions will help you determine the relevancy of this module for you at this time.

If you answer NO to one of these questions, then you are likely to find this module pertinent. If you answer yes to these questions, consider a quick scan of this module before moving to the next module: Workplace Conflict Resolution.

  • Could you define Emotional Intelligence (EQ)?
  • Do you see the bright side of a situation most of the time?
  • In a job interview, would you be able to provide examples of how you demonstrated adaptability and/or a positive outlook?

Learning Outcomes

At the end of this module, you should be able to:

  • Define Emotional Intelligence (EQ), adaptability, and positive outlook (optimism). 
  • Explore strategies to enhance adaptability and a positive outlook (optimism).

Learning Activities

  • Review and reflect on your level of EQ in workday scenarios.
  • Review the Summary activity to complete the module.

Introduction

What is EQ, and why does it matter?

Daniel Goleman, a leading expert, defines EQ in the first minute of this video (Big Think, 2012, 2:18).

Bradbury and Greaves, authors of Emotional Intelligence 2.0, define it as:

“Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships” (Bradbury & Greaves, 2009, p.17).

Importantly, EQ is a learnable and flexible skill that improves with practice. It’s also a transferable skill that employers highly value across sectors and industries.  Explore your transferable skills in the Defining Resources Unit.

This module focuses on building awareness of emotional intelligence (EQ), particularly two key components: adaptability and maintaining a positive outlook.

Next, continue on to Activity: Emotional Intelligence

Modifié le: mardi 10 juin 2025, 14:13