📱 Summary: Workplace Conflict Resolution

Checklist

• Can you relate to any of the ways of responding to conflict that are outlined in the “TKI Conflict Model”?
• What did you learning by reviewing and reflecting on the scenarios?
• Did the open questions or statements to start conversations spark ideas for other questions to initiate difficult discussions?
• From the mindset or skills listed in the module, do any resonate with you?

Try to complete the above items before moving on.

Reflection Questions

• How might you reframe conflict with a positive perspective?
• What have you witnessed or experienced when conflict was avoided and not discussed?
• Who do you know resolves conflict effectively? What are the skills they demonstrate, the mindset they maintain, and the personal characteristics they foster?
• What are your automatic reactions when faced with conflict?
• What are your strengths for resolving workplace conflict? What is one step or action that you could take to continue to develop this skill set?

Take your time, and think about these questions before moving on.

Module Conclusion

There is usually at least one job interview question that relates to conflict, as conflicts will inevitably arise in any workplace. Exploring your approach to conflict and conflict resolution in the workplace is a valuable transferable skill.

💡 Remember, if you have worked through the module and find yourself at a standstill, book an appointment with a Career Advisor in Career Services in Libcal.

Congratulations!

You've completed this module.

Take the next step by proceeding to the next unit: Defining Resources