📰 Demonstrating Skills: Readings and Resources

Readings and Resources: Professionalism & Communication

Calero, H. (2011). The power of nonverbal communication: How you act is more important than what you say. Issuu.

Catalyst. (2021). Generations—Demographic trends in population and workforce: Quick take. Catalyst.

Heneghan, L. (2015). Radical listening: Less talk, more leadership. JMW Consultants Inc.

London Image Institute. (2020). Do you know how much of communication is nonverbal? London Image Institute.

Meyer, E. (2015). Getting to si, ja, oui, hai, and da: How to negotiate across cultures. Harvard Business Review.

Strain, K. (2020). How Much of Communication is Really Nonverbal? PGi Blog.

TED-Ed. (n.d.). How miscommunication happens (and how to avoid it)—Katherine Hampsten.

Uzialko, A. (2018). 15 International Business Customs. Business News Daily.

Yaffe, P. (2011). The 7% rule: Fact, fiction, or misunderstanding.

Zenger, J., & Folkman, J. (2016). What great listeners actually do. Harvard Business Review.

Readings and Resources: Emotional Intelligence

Atre. (n.d.). Difference between IQ, EQ and SQ – the Social Intelligence, and why SQ is the future! Retrieved March 25, 2021

Big Think. (2012, April 23). Daniel Goleman introduces emotional intelligence.

Bradberry, T., & Greaves, J. (2009). Emotional Intelligence 2.0. TalentSmart.

Calarco, A., & Gurvis, J. (2006). Adaptability: Responding Effectively to Change. Center for Creative Leadership.

CNBC. (2016, June 1). How optimism breeds success. CNBC.

Gielan, M. (2016, April 15). Optimists Are Better at Finding New Jobs. Harvard Business Review.

Johnson, B. (2021, February 16). What is Emotional Intelligence (EI)?

Niles, S., Yoon, H. J., Balin, E., & Amundson, N. (2010). Using A Hope-Centered Model of Career Development in Challenging Times. 101–108.

Seibert, S., Kraimer, M., & Heslin, P. (2016). Developing career resilience and adaptability. Organizational Dynamics, 45.

Seligman, M. E. P. (2006). Learned Optimism: How to Change Your Mind and Your Life. Vintage Books.

Simon Sinek. (2020, December 23). How I Became an Optimist | Simon Sinek.

Sinek, S. (n.d.). How can you be more optimistic? Retrieved May 25, 2021

Readings and Resources: Workplace Conflict Resolution

CNBC. (2017, June 9). Deepak Malhotra Shares His Award Winning Negotiation Tips | CNBC.

Heneghan, L. (2015). Radical listening: Less talk, more leadership. JMW Consultants Inc.

Kilmann Diagnostics. (2018, June 1). Take the Thomas-Kilmann instrument: Improve how you resolve conflict. Kilmann Diagnostics.

Rohn, J. (2016).The 4 Building Blocks of Good Communication. Success.

Simply Life India Speakers Bureau. (2019, May 7). Speaker Simon Sinek—What’s The best way to confront someone.

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